Contact us

We're here to help with all your western wear needs. Reach out to us and we'll get back to you as soon as possible. Please note, we are an online retailer (no public storefront) and handle all customer service, returns, and refunds directly.

We aim to reply within 1 business day (peak periods may take up to 2–3 business days).

Business address (no public storefront)

5709 Kennedy Hwy, Mareeba QLD 4880, Australia

Please do not visit this address for shopping or returns.

USA (844) 606 2433 AUS (61) 423 461 472
info@crutcherswestern.com

Store Hours

  • Monday 9:00 AM - 7:00 PM
  • Tuesday 9:00 AM - 7:00 PM
  • Wednesday 9:00 AM - 7:00 PM
  • Thursday 9:00 AM - 7:00 PM
  • Friday 9:00 AM - 8:00 PM
  • Saturday 9:00 AM - 8:00 PM
  • Sunday 11:00 AM - 6:00 PM

Send us a message

Where orders ship from

Inventory is stored at approved partner warehouses in the USA and Australia. Orders dispatch from the nearest available warehouse and may arrive in multiple packages at no extra cost.

Order & return enquiries

For the fastest help, include: order number, full name, item(s), photos (if damaged/incorrect), and your best contact.

Returns require prior authorisation (RMA). Email us before sending anything back so we can provide instructions and the correct return address.

Return centres (when authorised):

USA: 3702 Devonshire Dr, Salisbury, MD 21804

Australia: 5709 Kennedy Hwy, Mareeba QLD 4880

Address updates & delivery issues

Need to change an address? Contact us before dispatch. If a parcel is marked Delivered but missing, check with household members/neighbours, then contact us within 7 days of the scan.

Accessibility

If you need any of our information in an accessible format or prefer phone support, let us know and we’ll accommodate.

Security & privacy

We’ll never ask for your password or full card details. Please don’t send payment information by email. See our Privacy Policy for details.